Frequently
Asked.

All JOOLHOUSE pieces require a 5–7 working day processing window. Once dispatched, domestic orders within India take 3–4 working days, while international shipments typically take 8–10 working days.

Once your order has been dispatched from our studio, you will receive an email containing your tracking number and a link to monitor its journey.

We strictly accept returns or exchanges only if the product is damaged in transit or if an incorrect item is received. Requests must be raised within 7 days of delivery.

No, all original shipping charges are strictly non-refundable, even in the event of an approved return or exchange.

Keep your pieces away from perfumes, lotions, and excessive moisture. When not wearing them, store them in the original JOOLHOUSE pouch or an airtight container to prevent natural tarnishing.