ATELIER CONCIERGE

Client Relations

Every JOOLHOUSE piece is designed, prepared, and packaged with unwavering attention to precious detail.

Connect with the Studio

Whether you need assistance tracking a shipment, processing a return, or simply require styling guidance—our dedicated support agents are here to help.

"Found in the ordinary.
Made for you."

Direct Email: joolhouse01@gmail.com
Response Time: Within 24 Hours

5–7

Working Days Processing

All JOOLHOUSE pieces are carefully processed and prepared before dispatch.

3–4

Working Days Domestic

Doorstep delivery across India via our premium logistical partners.

8–10

Working Days Overseas

Secure global premium shipping. Timelines may vary slightly due to customs delays.

Returns & Exchanges

At JOOLHOUSE, each piece is made with attention to detail and care. We currently accept returns or exchanges under specific conditions only.

Accepted only if the product was damaged in transit or incorrect item received.
Must be unused, unworn, and in its original packaging.
Requests must be raised within 7 days of delivery.
Shipping charges are strictly non-refundable.

Documentation

To initiate a return request, please email us with your order number, clear images of the product, and a brief description of the issue.

joolhouse01@gmail.com

Frequently Asked

How to Request a Return

Please email us at joolhouse01@gmail.com. Kindly include your order number, clear images of the product, and a brief description of the issue. Our team will review your request and assist you with the next steps.

Are shipping charges refundable?

No, original shipping charges are strictly non-refundable, even in the event of an approved return or exchange.

Do you ship internationally?

Yes, we provide secure global shipping. International delivery usually takes 8 to 10 working days after the standard 5-7 day processing timeframe.