JOOLHOUSE
Returns & Exchanges
We want every JOOLHOUSE experience to be perfect
We want every JOOLHOUSE experience to feel personal, effortless, and special. Our return and exchange policy is designed to be fair, clear, and hassle-free.
When we accept returns
Product damaged in transit
If your jewellery arrives damaged due to shipping, we will replace it at no cost to you.
Incorrect item received
If you received the wrong product, we will send the correct piece immediately.
Product unused & unworn
Items must be in original, unaltered condition with all original packaging intact.
Request within 7 days of delivery
Return or exchange requests must be raised within 7 days of receiving your order.
How to raise a return request
01
Email us
Write to joolhouse01@gmail.com with your order number and a description of the issue.
02
Attach clear photos
Send photographs clearly showing the damage or issue with the product received.
03
We review & respond
Our team will review your request and respond within 24–48 hours with next steps.
04
Resolution
Once approved, we arrange pickup and process your replacement or refund promptly.
Key Policy Points
Shipping chargesNon-refundable in all cases
Custom & sale itemsNot eligible for return or exchange
Request windowWithin 7 days of delivery
Refund timeline5–7 business days after approval
Original packagingMust be intact and unworn
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At JOOLHOUSE, we care deeply about your experience. If something isn't right, tell us — we will always do our best to make it right. Write to joolhouse01@gmail.com with your order details.